David A. Antrilli 2017-08-17 05:21:54
It’s been 20 years since we moved our headquarters from Cherry Hill to our current location in Voorhees. Much has changed since then, but one thing has not - - our commitment to serve our members with the highest level of service possible, striving for Total Member Satisfaction. If you stopped by our Voorhees office over the summer months, you saw that we were in the midst of a renovation project. This project marks the first major change we’ve made to the appearance of our Voorhees location since we moved here in 1997. In addition to new work stations, paint and carpeting, here are some enhancements that you will notice: One-Stop Shopping: Members told us they didn’t like waiting in line to buy or renew a membership, purchase attraction tickets, or to pay for other services. You told us, and we listened. Our employees have undergone extensive training so now all our Branch Counselors are crosstrained to assist in making travel arrangements, as well as handling cashier transactions. This should result in a more efficient, more personalized experience when you visit our office. Improved Seating: When our building was first constructed, business was done differently than it is today. Now, our members are spending more time with our travel counselors making hotel reservations, booking rental cars, obtaining passport photos, etc. -- and often stood for the duration of the transaction. Because of this, we added more desks and more seats. You’ll notice a more comfortable, welcoming environment so you can plan your trip in a calm and relaxed atmosphere. The AAA Store: Previously called the Travel Store, we rebranded this retail outlet to better serve our members. You’ll notice a plethora of new items available, as members have told us that they wanted more from us – more choices and better value. The AAA Store will offer just that. We hope you appreciate all the time and effort we put into our reconstruction. Our goal is to ensure that you, our valued member, are Totally Satisfied with your AAA South Jersey experience! Keep an eye out for information regarding a Grand Re-Opening celebration so you can see all that we’ve done for you. After all, you deserve it! David A. Antrilli President, Chief Executive Officer
Published by AAA South Jersey. View All Articles.
This page can be found at http://www.evergreeneditions.com/article/CEO%27s+Message/2857300/432195/article.html.